Ticket Hound Cookie Policy

We have created this policy to provide you with information on the use of cookies on the Ticket Hound website.

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. Your browser automatically stores these on your computer when you visit our website. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. This page contains information on what cookies may be set when you visit the Ticket Hound website and how to delete those cookies.

Cookies created and set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our website utilisation analysis. Ticket Hound will not use cookies to collect personally identifiable information about you.

Details on what cookies are set when you visit the Ticket Hound website can be found below.

Our Introductory Message

You may see a pop-up welcome message when you first visit our website. When visiting Ticket Hound, a cookie determines whether a visitor has accepted the use of cookies on the website and whether to display the pop up introductory message or not.

How we use Cookies?

Cookies help us to improve our website and the services we deliver to you. Our website use cookies to distinguish you from other users, but they cannot by themselves personally identify who you are. Cookies are used to control your specific session on our website to distinguish your session from other users. They are also used to track usage patterns and personalise our website for you. Certain cookies we use require your consent and others do not. We only ask your consent when legally required to do so.

These are the broad types of cookies on the Ticket Hound website:

Strictly necessary cookies: These are essential cookies required for the effective operation of our websites, including, for example, cookies that enable you to log into secure areas of our websites. These cookies will always be switched on when you visit the website. Our website won't work without these cookies being enabled.

Functionality cookies: These cookies are used to recognise you when you return to our website. This enables us to personalise the ordering process for you and remember your preferences (for example, your login credentials and password reminders).

Performance cookies: These allow us to see how our websites are used. For example, we can recognise and count the number of users and see how users move around our websites when using it. This helps us to improve our websites so that, for example, users can easily find what they are looking for.

Cookies used by Ticket Hound are as follows:

Strictly Necessary Cookies

Purpose: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as looking at our available inventory for ordering, adding items your basket, registering on our system, setting your privacy preferences, logging in, etc. You can set your browser to block or alert you about these cookies, but the website will not work without them. These cookies do not store any personally identifiable information.

Cookie Name: ASPSESSIONIDXXXXXXXX - this is a First Party cookie that only lasts for the duration of your website session.

Functionality Cookies

Cookie Name: TicketHound - this is a First Party cookie.

Purpose: These cookies are used by our website to make it more secure for you by by avoiding "man in the middle" attacks when our customers request password reminders and perform card payment transactions. They are also used to save customer login information to make it easier for you to login on subsequent visits. They are created when you login to the system, request a password reminder or perform a card payment with a 3rd party payment gateway.

Google Analytics

The Ticket Hound website use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports for us on activity on the website. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google. By using the websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can Click here to find out how to reject or delete these cookies.

See further information below for more details on the cookies used with Google Analytics.

Cookie Name: _utma - Purpose: Determines the number of unique visitors to the site.
Cookie Name: _utmb - Purpose: This works with _utmc to calculate the average length of time you spend on our site.
Cookie Name: _utmc - Purpose: This works with _utmb to record when you close your browser.
Cookie Name: _utmz - Purpose: This provides information about how you reached the site (e.g. from another website or via a search engine).
Cookie Name: _ga - Purpose: This stores the main Google Analytics variable cookie.

Third Party website links

Certain pages on the website may contain content, videos and images embedded from external, third party websites, such as YouTube, our suppliers, etc. Cookies may be set on your system from these websites of which Ticket Hound has no control over. We suggest that you check the information available on the relevant websites if you wish to learn more. Likewise, the use of share buttons found on the website may set a cookie when you log into the service. Ticket Hound is unable to control these cookies and suggests visiting the relevant sites to learn more.

How do I manage my cookie preferences?

As referred to above, you can block Google Analytics cookies by using the following link: https://policies.google.com/privacy?hl=en.

You can also block cookies by activating the setting on your device/web browser that enables you to refuse the downloading of cookies. If you choose to not accept certain cookies, most interactive features of our website will not work and you will not be able to create orders with us.

If you wish to disable or change your cookie settings, please refer to your device and/or browser support documentation. You can also visit www.aboutcookies.org to find comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone or tablet you will need to refer to the device's manual.

Any personal data we collect through cookies will be processed in accordance with our privacy policy which can be found here: https://www.tickethound.co.nz/privacy.asp

Continue »