Ticket Hound Privacy Policy

About Us

We are K.B Group Ltd Trading As Ticket Hound of Level 12, 17 Albert St, Auckland 1010, New Zealand ("Ticket Hound").

This Privacy Policy covers the use of your information by Ticket Hound. Ticket Hound is the Controller of the information described in the use of your information by Ticket Hound. We are required under data protection legislation to notify you of the information contained in this privacy notice.

What information do we hold?

The information we hold on you and how we use it will vary depending on the nature of your relationship with us.

We will collect, process and store personal information about you. This personal information will include:

a) the information that you provide by filling in forms on our site, including information provided at the time of registering to use our site, purchasing items online, filling in our mailing list forms (including name, address, contact details, account log-in details and billing/payment information);

b) details of your visits to our site, including records of transactions carried out on the site and the fulfilment of your orders;

c) if you contact us, records of that correspondence; and

d) information about the frequency of visits to our websites, the pages you have visited, the length of time spent on our websites and your other activities on, and use of, our websites.

All of the information described above comes directly from you when you send us information (for example, by contacting us or registering with us) or indirectly from you (such as from your browsing activities whilst on our websites – for further information on this, please see our Cooke Policy.

How and why do we use your personal information?

We process your personal information so that we can perform our everyday functions, including where you have given your consent, for our legitimate interests and to perform a contract with you.

We only use this information for the purpose of legitimate interests being pursued by us in relation to the services or products that we provide. For example, we may use your information: to contact you to discuss our services and products (and any changes to them); to respond to any questions or concerns you have raised; to deal with administrative matters such as invoicing and renewal; and to otherwise carry out our obligations arising under a contract and to enforce the same.

In particular, we use your information:

a) Where we have obtained your consent (and before any withdrawal of your consent – see below). Including to provide you with information on products or events and other information we think you might like.

b) Where it is necessary for the performance of a contract with you (or to take steps at your request before entering into a contract). Including to:

i) notify you about changes to our service;

ii) create and manage your account with us;

iii) provide you with products or services (e.g. orders or gift vouchers);

iv) confirm your booking for a production, and to send you communications in connection with your transaction and the items you ordered; and

v) send you emails about your account or items purchased.

In line with our legitimate business interests to:

a) ensure that content from our site is presented in an effective manner for you and for your computer;

b) send you emails to ask you if you would like to provide feedback on items you have ordered;

c) conduct market research and analysis to better understand trends and patterns in sales, to improve our services, and to inform future marketing activities;

d) enforce legal rights or defend legal proceedings;

e) prevent fraud; and

f) ensure compliance with our rules and procedures.

We will not use your information for any other purposes unless we are required to do so by law, in connection with any legal proceedings or any regulatory obligations, or in order to establish, exercise or defend our legal rights.

Where we have relied on our legitimate interests to process your personal data, this will be where we have a business or commercial reason to use your information, provided this is not overridden by your own rights and interest. You may contact us to obtain more information, including in relation to our assessment of the impact on you.

Who do we share your information with?

Your information will be shared internally amongst our staff but they will only use it to carry out their duties in line with the purposes set out above. We will need to share your personal information with others from time to time, including to:

a) any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries;

b) our professional advisers, such as our accounting, legal advisers where they require that information in order to provide advice to us;

c) any court, law enforcement agency or regulatory authority in accordance with our legal obligations;

d) if another entity acquires us or our assets, your information may be disclosed to that entity as part of the due diligence process and, if the acquisition goes ahead, your information will be transferred to that entity;

e) our group’s service providers for the provision of specific business operations (such as IT service providers, banks and mailing houses, and marketing agencies), but only if we have a written agreement in place with such providers to ensure they take appropriate measures to protect your information;

f) if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to protect the rights, property or safety of our organisation, our customers or others; and

g) if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to protect the rights, property or safety of our organisation, our customers or others; and

h) to successors in title or replacement operators of all or part of our organisation, subject to the data being used for the same purposes as originally specified.

i) to Event Promoters where they have engaged Ticket Hound to sell tickets to their events on their behalf.

When creating an order online, you will be asked if you wish to be sent information about other items on our website. You will also be asked if you wish to receive information from other carefully selected third party organisations. If you do not wish to receive marketing information from Ticket Hound, our group or from third party organisations, please ensure you do not tick the opt in option. You can opt out of these marketing communications at any time.

We never disclose information to third party advertisers without your consent. Ticket Hound is not responsible for the content or data protection / privacy policies of third party websites connected to our site.

Where and how is your information stored and kept secure?

Your information is stored on servers located within New Zealand.

We have appropriate security measures to prevent your personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your information to those who have a genuine business need to access it.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How long will we keep your information?

We retain your information for no longer than is necessary for the purposes for which the information is collected. When determining the relevant retention periods, we will take into account factors including:

a) legal obligation(s) under applicable law to retain data for a certain period of time;

b) statute of limitations under applicable law(s);

c) (potential or actual) disputes; and

d) guidelines issued by relevant data protection authorities.

Otherwise, we securely erase or anonymise your information once it is no longer needed.

Your rights

You have the following rights regarding your personal data information:

1. Right to be informed - You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Privacy Policy.

2. Right of access - You have the right to obtain access to your information (if we are processing it), and other certain other information (similar to that provided in this Privacy Policy).

3. Right to rectification (or correction) - You are entitled to have your information corrected if it is inaccurate or incomplete.

4. Right to erasure - This is also known as 'the right to be forgotten' and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

5. Right to restrict processing - You have rights to 'block' or suppress further use of your information in certain circumstances (for example, if you contest the accuracy of the information). When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be 'blocked' to make sure the restriction is respected in future.

6. Right to data portability - You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.

7. Right to withdraw consent - If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful).

Right to object to processing

In addition to the above rights, you also have the right to object to certain types of processing, in certain circumstances. In particular, you have the right to object at any time to the processing of your personal data for direct marketing and in other situations, such as where we use your personal data for our legitimate interests.

To exercise any of these rights at, any time, you can contact us using the details set out at the end of this Privacy Policy. When contacting us, please (a) provide enough information to identify yourself and any additional identity information we may reasonably request from you; and (b) let us know which right(s) you want to exercise and the information to which your request relates.

Changes to this Privacy Policy

From time to time we may make changes to this Privacy Policy to ensure that it is accurate and up to date and to reflect any changes in the law.

We are constantly looking for new ways to improve this website, and we may update it at any time.

It is important that the personal information we hold about you is accurate and current. To this end, please do keep us informed if your personal information changes during your relationship with us.

This policy was last updated in February 2022.

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